Membership
How do I become a member?
Is renting really worth it?
What’s included in the membership fee?
Are there any additional fees or hidden costs?
Is there a minimum membership term?
Can I cancel my membership anytime?
How do I cancel my membership?
Can I buy the jacket if we really love it?
Do you offer memberships for families with multiple children?
Payment
How much does the membership cost?
Do I need to pay a deposit or prepayment?
How does the payment process work?
Swapping
What is a swap and how do I use it?
How often can I swap?
Will my kid be left without a jacket during a swap?
What sizes and styles can I swap to?
How do size swaps work if my kid grows faster than expected?
Shipping & Returns
How long does shipping take?
What if we don't like the jacket?
Do I need to clean the jacket before return?
Damage & Loss
What happens if my kid damages the jacket?
What happens if the jacket gets lost?
Personalization
Can I put my kid's name inside the jacket?
Still need help? If you didn’t find your answer here, our support team is happy to help. Just fill out the contact form or email support@gore-texkidswear.com.
We’ll get back to you within 1 working day.